If you’ve amassed five or more years of claims-free motoring, you should be reaping the benefits of a hefty discount on the cost your annual car insurance premium – 70%, 75% or even 80%. ……….please wait video open
But if you thought no claims discounts on car cover were fairly straightforward, think again – each insurer plays by its own rules, potentially creating distress and confusion for those who make a claim.
This issue of NCD deductions – when the value of an NCD is slashed – came to our attention when a concerned customer contacted us via the comments section of our motoring blog. She’d seen her eight year-NCD cut to just three after making a claim – a much bigger drop than she was expecting.
The customer wrote: “I am insured with Churchill, I have 8 years no claims. Unfortunately, I had an accident and Churchill informed me I would lose 2 years no claims and added that because they only consider 5 years they will be leaving me with 3 years no claims bonus.
“Surely this is wrong because when my renewal is up and I search elsewhere there ARE other insurance companies who consider 9+ years. Does anybody have any advice regarding this?”
The industry norm is to deduct two years’ worth of NCD in the event a claim, so we contacted Churchill to check its position and whether the customer would, in effect, lose five years’ NCD following her claim.
A spokesperson said: “Churchill offers an 80% discount as an introductory offer for new customers who have eight years or more NCD, and we continue to reward up to nine years’ NCD for existing customers who remain claim-free. However, if a customer makes a claim and they have over five years’ NCD this will be reduced to three years’ NCD after a first claim.”
This seemed excessive, so our next port of call was the Association of British Insurer (ABI), to find out if there is an industry standard when it comes to the allocation of NCD.
Stephen Sobey from the ABI said: “The no claims bonus is a tool used differently by each insurer, there is no standard formula across the industry. That said, the UK motor insurance market is highly competitive and we would recommend shopping around to achieve the best quote possible.”
So we did some shopping around of our own, to find out how different insurer measure up against each other when it comes to deducting NCD, specifically in the case of our customer who had accumulated eight years’ NCD before making a claim.
| Insurer name | Maximum NCD considered | NCD deducted after claim | NCD applicable at renewal following one claim (after customer had accumulated eight years’NCD) |
| Admiral | 6 years | 2 years | 3 years |
| Allianz | 9 years | 2 years | 6 years |
| Aviva | 15 years | 2 years | 3 years |
| Direct Line | 9 years | 2 years | 3 years |
| LV | 9 years | 2 years | 3 years (if customer has 9 years NCD it will be cut to 4) |
| More Th>n | 9 years | 2 years | 3 years |
| Quote Me Happy | 9 years | 2 years | 3 years |
| Saga | No limit | 2 years | 3 years |
| Swift Cover | 6 years | 2 years | 4 years |
Swinton was not able to answer our query as it said there were too many variables to be able to provide this level of detail.
Esure and Sheila’s Wheels don’t disclose their specific NCD scales while AA Insurance Services simply state that in the event of a claim : “Your No Claim Discount will be reduced at renewal in accordance with the insurer’s ‘step back’ scale at the time of renewal (usually to the equivalent of 0, 1 or 2 years) subject to any No Claim Discount Protection condition that may apply to this insurance.”
We also contacted Carrot, a telematics insurer, to see what its position was and were told this wasn’t really relevant to the average telematics customer. This is because this type of cover is aimed at younger drivers and once they have five years’ driving under their belt, it’s probably more cost-effective to move on to a traditional insurance policy. This is something I took a closer look at in the video below and in my article Putting telematics to the test.
So what does that all mean?
To put it plainly, in spite of the fact that it’s standard practice to deduct two years’ NCD after a case, in the event that you’ve gathered more than five years’ NCD much of the time this will be curtailed to only three after a case.
Only three of the safety net providers we reached had an alternate approach – Allianz honor the two years regardless of how long you have gathered, so our client would have had six years NCD at reestablishment, while Swiftcover has a sliding scale which implies your NCD will be reduced to four years on the off chance that you’ve collected six or more years’ NCD.
LV additionally puts clients with nine years’ NCD back to four years if they make a case.
Naval commander additionally incorporated a fascinating admonition in its terms and conditions, where it expressed: “This is a No Claims Bonus and not a no accuse reward. In the event that a case happens which is not your issue and we need to make an installment, your No Claims Bonus will be decreased unless we can get back all that we paid from those dependable.”
So regardless of the possibility that you make a case for a mischance that wasn’t your flaw you’ll get your NCD cut unless a settlement can be come to with the liable party’s safety net providers.
All of which tosses the significance of NCD security into more keen core interest.
Securing your NCD
The acknowledged knowledge is that securing your NCD is just advantageous up to a specific point and that, the more you run with NCD insurance yet without making a case, the less practical it gets to be. This is something I cover in more detail in my article Should you ensure your no cases rebate?
Be that as it may, this takes a shot at the suspicion that back up plans will cut your NCD by only two years if you make a case. In any case, these most recent discoveries demonstrate this is unmistakably not the situation as, in many occurrences, you’ll be thumped back to only three years’ markdown, paying little respect to the quantity of years of case free motoring you’ve gathered – and most safety net providers don’t matter the greatest rebate until you have no less than five years’ NCD.
Convenient markdown
Kevin Pratt, protection master at MoneySuperMarket, said: “It’s regularly accepted safety net providers will deduct two years of NCD in the case of a case, yet it isn’t so much that direct. The framework worked by most back up plans could have genuine cost suggestions for drivers who need to make a case.
“This implies paying for NCD insurance is an alternative clients ought to consider when looking for spread.
“It’s likewise essential to recollect that your NCD is convenient, so you can at present shop around to locate the best protection bargain without worrying that you may risk your rebate.”
What are your encounters with NCD? Have you seen your years cut significantly taking after a case? Let us know in the cases bene.